Terms of Service

1. Acceptance of Terms

By accessing or using SpecMake ("the Service"), operated at specmake.com, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Service Description

SpecMake is a web-based service for industrial product data. You upload technical product documents (PDF, Word, or Excel), and the Service turns each one into a structured product record: it extracts the document's data, links extracted values to the page they were read from wherever that text can be located, audits the record against the source, and checks it against the regulatory rule sets we maintain. You can then export, translate, or compare your records, or send them to a system you connect, such as a PIM. When we update a rule set, stored records can be checked again against the new version. Processing uses AI models from the third-party providers listed in our Privacy Policy.

3. Accounts

The EU DPP readiness check at /dpp-check, which also runs the compliance cross-check, is available without an account. All other features (saving documents to a product catalog, the full audit, catalog compliance tracking, translation, supplier comparison, integrations, the API, glossary management, custom templates, and team features) require creating an account.

You are responsible for maintaining the security of your account credentials. You must notify us immediately if you suspect unauthorized access to your account.

4. Plans & Billing

SpecMake offers subscription plans, billed annually via Stripe based on catalog size (SKU limits). No setup fee applies on Pilot or Professional plans. Enterprise plans and Charter Customer Program engagements may include a one-time onboarding fee scaled to catalog size and integration scope, agreed in writing during the first call. Current plan details, pricing, and included features are listed on our Pricing page.

Processing allowance & fair use. Plan limits are based on the number of product SKUs maintained in your catalog. To support ongoing re-processing (revisions, supplier updates, and regulatory re-checks), each plan also includes a generous monthly processing allowance scaled to your plan's catalog size, sufficient to re-process your entire catalog several times over within a single month. This allowance is included at no additional charge and is set well above normal usage; most regulatory re-checks do not consume it at all, since SpecMake re-scores your already-extracted data against updated rules without re-running extraction. Sustained processing volume that materially and repeatedly exceeds this allowance (for example, automated re-processing of an entire catalog far more often than is required to keep your data current) is subject to fair-use review. To protect service stability and prevent runaway automated usage, processing may be temporarily paused when usage substantially exceeds the allowance; we are notified when this occurs and will work with you promptly to restore service or agree an appropriate plan adjustment. We will not interrupt ordinary, legitimate use of the Service.

Automatic renewal. Annual subscriptions renew automatically for successive 12-month terms unless either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current term. We will email a renewal reminder before each renewal. Renewal is at the list price in effect at renewal; we will give at least thirty (30) days' notice of any price increase applying to your renewal.

Service availability. We work to keep the Service highly available and publish its live status on our status page, but we do not guarantee uninterrupted availability. No plan includes a service-level agreement or service credits; an availability commitment applies only where we have agreed one with you in a separate written agreement signed by both of us.

Ending a subscription. To end an annual subscription, give notice of non-renewal as set out above, by email to legal@specmake.com or through the Stripe Customer Portal where your account has access to it. Your subscription stays active until the end of the current term, and fees paid for that term are not refunded, in whole or in part.

5. Intellectual Property

Your content: You retain full ownership of all documents you upload and all output generated from your documents. We claim no intellectual property rights over your content.

Our service: The SpecMake service, including its design, code, prompts, and templates, is our intellectual property. You may not copy, modify, or reverse-engineer the Service.

6. Acceptable Use

You agree not to:

• Upload content that is illegal, harmful, or violates third-party rights.
• Attempt to circumvent usage limits or billing.
• Use the Service to build a competing product.
• Interfere with or disrupt the Service or its infrastructure.
• Share account credentials or allow unauthorized access.

7. Accuracy & Disclaimers

SpecMake uses AI to extract, structure, audit, and translate documents. While we strive for high accuracy, AI-generated output may contain errors, omissions, or mistranslations. The User assumes full responsibility for reviewing all output before use. The Service is provided "as is" without warranties of any kind, express or implied.

SpecMake does not provide certified translations. Output from the Service should not be used as a substitute for certified or sworn translations where required by law or regulation.

Compliance and DPP readiness results are not a legal assessment. They report whether a document states the information a rule set asks for, based on our reading of the regulation. They are not a conformity assessment, a certification, or legal advice, and they do not establish that a product complies with any law. Rule sets are updated after a regulatory change is published and reviewed, so a result reflects the rule sets as we last updated them. Responsibility for a product's conformity remains with its manufacturer or the economic operator placing it on the market.

Connected systems. When you sync records to a system you connect, such as a PIM, the Service writes only what you approve in the sync preview. You are responsible for the configuration of that system and for reviewing what is written to it.

In particular, the following types of documents require professional human review before use in their intended context:

• Safety Data Sheets (SDS / MSDS)
• Instructions for Use (IFU) for medical devices
• Regulatory submissions and compliance documentation
• Product labeling required by law
• Any document where an error could result in risk to health, safety, or the environment

The User assumes full responsibility for verifying the accuracy and completeness of all AI-generated output before relying on it in any professional, commercial, regulatory, or safety-critical context.

8. Limitation of Liability

To the maximum extent permitted by law, SpecMake shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Termination

We may suspend or terminate your access to the Service at any time for violation of these terms, with or without notice. Upon termination, your right to use the Service ceases immediately. You may request export of your data within 30 days of termination.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Italy. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Italy.

11. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes via email at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance.

12. Data Protection & Sub-processors

Where we process personal data on your behalf in providing the Service, we act as a processor and you as the controller; our processing is described in our Privacy Policy. For business customers, a Data Processing Agreement (DPA) is available on request.

We engage sub-processors to provide the Service; the current list is set out in our Privacy Policy. We will give at least fourteen (14) days' notice before adding a new sub-processor that processes personal data on your behalf, during which you may object on reasonable data-protection grounds.

13. General

Force majeure. Neither party is liable for any failure or delay caused by events beyond its reasonable control, including failures of third-party infrastructure, denial-of-service or other attacks, or acts of government.

Assignment. You may not assign these Terms without our prior consent. We may assign them to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets.

Entire agreement; severability. These Terms, together with the Privacy Policy and any Data Processing Agreement or other written agreement signed by both of us, constitute the entire agreement between you and us regarding the Service. Where a written agreement signed by both of us conflicts with these Terms, that agreement prevails for the matters it covers. If any provision is held unenforceable, the remaining provisions remain in full effect.

14. Contact

For questions about these Terms, contact us at: legal@specmake.com